prizeotel
Hamburg-St. Pauli

Bewertungs­durchschnitt seit dem 01. Juni 2018

4.4

Aktuelle Bewertungen seit dem 01. Juni 2018

698

Unsere Bewertungen

96%
5/5
, 14. September 2018, prizeotel Hamburg-St. Pauli
„Great hotel with easy access to transport”
Wohlfühlfaktor
Lage
Zimmer
Sauberkeit
nicht bewertetFrühstück
Team
Prizeotel ist für mich:
Comfortable, clean, easy to get to - all you need in a city hotel
prizeotel Kommentar
Dear Cara,

thanks for staying with us during your trip to Hamburg and for leaving us such a nice feedback! :-)
We're very happy, that you've enjoyed your time at our hotel!

Hopefully we are going to see you again some time, that would be nice! You can also find us in Hanover and Bremen, by the way.

Enjoy the rest of your day!
Best wishes from Hamburg,
your team prizeotel
4/5
, 13. September 2018, prizeotel Hamburg-St. Pauli
„Prizeotel hamburg”
Wohlfühlfaktor
Lage
Zimmer
Sauberkeit
Frühstück
Team
Prizeotel ist für mich:
good, all clean rooms, friendly staff.
prizeotel Kommentar
Thank you so much for your great review :-)
We're glad that you've enjoyed your stay with us in Hamburg and that you like our hotel! We would love to see you again on your next trip to Northern Germany - you can find us in Hanover and Bremen as well by the way!

Enjoy your day! Best wishes from Hamburg,
your Team prizeotel
3/5
, 12. September 2018, prizeotel Hamburg-St. Pauli
„Extrem laut, Frühstück sehr bescheiden, Reinigungskräfte katastrophal”
Wohlfühlfaktor
Lage
Zimmer
Sauberkeit
Frühstück
Team
Prizeotel ist für mich:
Kleiner Preis wenig Leistung
prizeotel Kommentar
Hallo Anna,

danke, dass Du Dir die Zeit für ein Feedback hier genommen hast.

Schade, dass wir Dich nicht glücklicher machen konnten...
Was war denn genau los?

Du sagst, es war laut? Eigentlich dürftest Du bei geschlossenem Fenster, dank unserer großartigen Schallschutzfenster, gar nichts von draußen mitbekommen. Wenn es doch so war, tut es uns sehr Leid, dann müssen wir einmal Dein Zimmer überprüfen.

Woran hat es Dir denn bei unserem Frühstücksbuffet gefehlt? Eigentlich ist bei unserer Auswahl immer für jeden etwas dabei. Nichtsdestotrotz erarbeiten wir gerade ein neues Frühstückskonzept. Da wird sich einiges bei uns ändern. Wenn Du also das nächste Mal bei uns bist, darfst Du Dich überraschen lassen. :-)

Und was war so katastrophal mit unserem Reinigungsteam? Wir sind ein bisschen überrascht, denn das Team macht normalerweise echt einen super Job!

Meld Dich gerne noch einmal bei uns.
Wir würden uns freuen, wenn wir Dich erneut bei uns begrüßen dürften.

Herzliche Grüße aus HH und noch einen schönen Tag für Dich,
Dein Team prizeotel
3/5
, 11. September 2018, prizeotel Hamburg-St. Pauli
„Too expensive for what it’s wirth”
Wohlfühlfaktor
Lage
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Sauberkeit
Frühstück
Team
Prizeotel ist für mich:
We arrived at the hotel around midday and although the room was ready and empty the receptionist said that we would need to pay 10 euro for early check in and we didn’t of course. Had we made the booking for early check in then the hotel would have had to keep the room empty for our early arrival and in this case it would be of course fair to ou extra but since we didn’t ask for early check in at reservation time the hotel was free to sell the room for the night before , the fact is that upon our arrival the room was available and the normal practice of a decent hotel would have been to welcome us to our room without asking for 10 euro extra, it’s not the money but the attitude, especially when for such a hotel the room was costing 200 Euros per night. This behavior was certainly not appreciated , furthermore in the room there were two single beds joined which was extremely uncomfortable as the beds were moving apart when one lies down in the middle therefore having a single bed would have done the exact same job as having two single beds joined together, I would have expected to have one king or queen bed to sleep in at that price.
prizeotel Kommentar
Dear Mustafa,

thank you for visiting us in Hamburg and for taking the time to share your feedback.

Our rooms are a rental item, like for example a rental car also. You rent it for a pre-defined period of time. With us this is from 3 pm on the day of arrival until 11 am on the day of departure. If you want to check out later or check in earlier, the rental period will be extended. That's why we charge a fee.
We hope for your understanding, now that you know the reason.

Our double beds got two separated mattresses because of cleaning issues. Our lovely house keeping team has such a long list of rooms and things to clean, that two smaller mattresses instead of one heavy big one, makes it way easier and faster for them to clean.
But the bed has a total area of 1,80m, which is not a matter of course everywhere. :-)

We hope that you had a good night rest and a great time here in Hamburg anyways?!

Enjoy the rest of your day!
Sunny greetings from Hamburg,
your team prizeotel
4/5
, 11. September 2018, prizeotel Hamburg-St. Pauli
„good position, great assistance”
Wohlfühlfaktor
Lage
Zimmer
Sauberkeit
Frühstück
Team
Prizeotel ist für mich:
we had a great time
prizeotel Kommentar
Hey Guido! Great to hear, that you've had a good time visiting Hamburg and staying at our hotel. :-)
Thanks for coming by. Hopefully we are going to see you again some time. If you ever need us in Hanover or Bremen, let us know. :-)

Enjoy your day!
Sunny greetings from Hamburg,
your team prizeotel