Miles & More

prizeotel Hamburg-City

Vote average since 28. June 2014

4.41

Current votes since 28. June 2014

6306

Our reviews

96%
5/5
, 18. June 2019, prizeotel Hamburg-City
„fancy dekoration”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
it was a wery nice hotel, with good rooms, and comfortable beds
prizeotel comment
Dear Leo,

Good to hear that you enjoyed your stay in Hamburg!!
Thank you for sharing this with us! :o)
Will we see you again? Gladly again here in Hamburg or also in Bremen or Hannover. We would be happy!

Have a wonderful evening, Your team prizeotel
3/5
, 18. June 2019, prizeotel Hamburg-City
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Günstiges Hotel, welches dementprechend nicht viel bietet. Dennoch hat das Hotel einen sehr guten Service.
prizeotel comment
Hallo Anne,

danke für Deinen Besuch und Deine Rückmeldung!

Freut uns, dass es Dir bei uns gefallen hat.

Sehen wir Dich wieder? Das wäre toll!

Wir wünschen Dir einen schönen Tag und grüßen Dich freundlich,

Dein Team prizeotel
3/5
, 18. June 2019, prizeotel Hamburg-City
„Less than helpful”
atmosphere
location
rooms
cleanliness
no votebreakfast
team
Prizeotel ist für mich:
My experience lacked customer service. I was in a party of 3 who spend 5 days at your hotel during the Rotary Convention. We expected your front desk staff to be busy.

What has not been acceptable was the attitude the female front desk had towards us when we required help. Being Americans we do not speak German. Their English was very good.
I needed help utilizing your computer area (due to German Text). When I waited in line and asked for help on the computer the response was”the computers are right there). I acknowledged The whereabouts of the computer and said I needed assistance for just a moment. Eyes were rolled, big sighs released and she just started talking to another female employee. I waited . Seeing I wasn’t going away she came over and again rudely treated all 3 of us.
We asked questions regarding transportation using a map we had. Help was negligible. She couldn’t be bothered to tell us Street stops on the bus or underground.
prizeotel comment
Hi Susan,

we are really sorry to hear that your stay with us was not as pleasant as it should have been.
We sincerely apologize to you in this way. We are really sorry that our colleague did not show herself from her best and friendliest side. We know how important our team members are for the satisfaction of our guests. They play the most important role. That's why we do a lot for our team. Trainings, team events and common dinners take place regularly in order to maintain a good atmosphere in the team and the joy in the work.
We will talk to our colleague about this situation so that she can learn from it. Thanks to your feedback, we know which of our colleagues did this.
We very much hope to see you again.

Thank you again for your visit. We hope that you still spent a wonderful time in our wonderful city.

Kind regards
your team prizeotel
5/5
, 18. June 2019, prizeotel Hamburg-City
„2x Nächte in Hamburg”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Unkompliziert, schnell und sauber.

Vielen Dank an das junge Team, weiter so.
prizeotel comment
Hallo lieber Enrico!
Schön, dass Du bei uns warst und einen rundum gelungenen Aufenthalt hier in Hamburg hattest! Das freut uns sehr und wir bedanken uns ganz herzlich für Deinen Besuch und Deine super positive Rückmeldung!
Hoffentlich sehen wir Dich mal wieder - gerne auch in unseren stylischen Hotels in Bremen und Hannover!
Wir wünschen Dir einen wundervollen Tag und eine sonnige Woche,
Dein Team prizeotel

4/5
, 17. June 2019, prizeotel Hamburg-City
„Junger Schick - ein bisschen hipp”
atmosphere
location
rooms
cleanliness
no votebreakfast
team
Prizeotel ist für mich:
Ein klein bisschen Design-Hotel
prizeotel comment
Hallo Ingo,

wir schicken Dir fröhliche Grüße und ein herzliches Dankeschön für Deine freundliche Rückmeldung!!
Danke auch nochmal für Deinen Besuch! Freut uns, dass alles gut und Du scheinbar glücklich warst bei uns!

Dann bis bald mal wieder :)
Gerne sind wir auch in Hannover und Bremen für Dich da.
UND: Wir wachsen und eröffnen u.a. bald Hotels in Erfurt, Bern, München, Wien und Antwerpen ✌

Wir wünschen Dir ein tolles Wochenende!

Viele liebe Grüße
Dein Team prizeotel