FAQ
Questions & Answers

There's a parking lot with video surveillance at the hotel. Depending on availability, you can securely leave your car here for a daily or hourly rate. What's important for you to know is that it's not possible to make a reservation in this case. Should all our spots be taken, we are happy to help you in finding a close alternative.

You can book our rich breakfast buffet for 13,90 EUR (18,90 CHF in our prizeotel Bern-City, 12,50 in our prizeotel Antwerpen-City and 14,50 € in our prizeotel Wien-City) per person when you make your reservation or at check-in. If you spontaneously decide in the morning that you would like to have breakfast, you will be charged 18,90 EUR (23,90 CHF at prizeotel Bern-City, 17,50 € at prizeotel Antwerpen-City and 14,50 € at prizeotel Wien-City).

Breakfast is served between 6.00 and 10.30 during the week and between 7.00 and 11.00 on weekends and public holidays. You can enjoy a variety of coffee specialities from the Coffee Flavour Station, such as latte macchiato or caramel cappuccino, freshly sliced fruit every day as well as homemade Bircher muesli, our iconic ‘mud rolls’ and fresh pastries.

Our breakfast is free for children up to the age of 5. For kids between 6 and 12 years, we charge between EUR 6 and EUR 6.90 (CHF 9.90 in our prizeotel Bern-City) for our super delicious breakfast buffet, depending on the location.

Your hotel room will be available for you from 3 pm on the day of your arrival. In case you arrive earlier, there are two options:

1. We check on-site if we can possibly make a room available for you before 3 pm. However, this is subject to availability and cannot be guaranteed. If a room is available, you can check into your room for a small fee of 10 EUR immediately.
2. You are welcome to leave your luggage in our luggage room for free and wait until the regular check-in is possible or already start discovering the city.

You can reach our central reservation office by calling the hotline +49 (0)421 22 22 100 from Monday to Friday from 8 am to 7 pm. On Saturdays, Sundays and holidays we are there for you from 9 am to 6 pm.

You can also quickly and easily make your booking via our homepage.

No more time-consuming searches! prizeotel offers you up-to-date prices with best-price guarantee. On our homepage, you simply get the best rate at the time of your request for your travel period. Guaranteed!

Please understand that we can only offer special prices on selected days and for a limited amount of time. In this case, the payment takes place at the time of the reservation via credit card or paypal. Please bear in mind that a free cancelation is only possible up to 30 days before your arrival. After that, we will have to charge you 90 % of the accomodation price in case of cancelation.

Of course we know that it's not always possible to plan ahead. That's why, alternatively, you can book your room at our regular, up-to-date rates. Then you can easily cancel until 6 pm on the day of your arrival. In this case, the payment takes place at the hotel at the time of your arrival.

Please carefully read the terms and conditions of your booking before you choose your rate. The terms and conditions for cancelations etc. cannot be changed at a later time.

You're with your gang? For reservations with more than 6 rooms, please send us an e-mail to hello(at)prizeotel.com or use our contact form. Regardless of the regular occupancy, there's only a certain contingent of rooms available for groups per day. We are happy to individually check this for your request.

Important note! We cannot offer you twin or additional beds.

Your booking and all of your data is perfectly safe with us - this especially applies to your credit card information and miscallenous personal data. We guarantee this via our secure https-Server. Additionally, all booking information is SSL-encrypted and takes place in an appropriate environment.

Please consider the terms and conditions of your booking before you make a reservation. To cancel or make any changes, you can always use the link in the confirmation or contact us via phone. If you booked on an external portal, please directly cancel on the corresponding portal.

In case of an assumption of costs it's important to note that we can only accept this based on the disclosure of a company credit card, from which we can deduct the corresponding sum. An invoice with a subsequent bank transfer is not possible. After your departure, the indicated card will be charged and you will receive the invoice directly via e-mail.

We take data protection very seriously. That's why we ask for your understanding because we cannot deposit any kind of credit card information manually due to security reasons. You can either fill out the form during the online booking or, alternatively, use the corresponding form via a secure link in case of a telephone request.

We kindly ask you to pay attention to the correct invoicing of your orders during the reservation and your arrival. In case something goes wrong after that, a later change can only be carried out by our accounting billing(at)prizeotel.com.

Du möchtest ein Designerlebnis bei uns verschenken? Oder brauchst aus anderen Gründen einen Gutschein? Dann hast Du zwei Möglichkeiten, diesen zu erwerben:

Telefonisch
Wenn Du einen Übernachtungsgutschein kaufen möchtest, melde Dich gern telefonisch unter der +49 (0) 421 22 22 100. Du kannst den Gutschein direkt für einen bestimmten Zeitraum ausstellen lassen oder diesen erst einmal offen halten. So kann Dein Gast selbst entscheiden, wann er bei uns übernachten möchte.
Eine Reservierung mit Gutschein bitten wir ausschließlich telefonisch zu tätigen. Denn so können wir direkt prüfen, ob ein entsprechendes Zimmer verfügbar ist. Bitte beachte: Dein Gutschein ist nur mit gültiger Gutscheinnummer verwendbar und muss bei Anreise vorgelegt werden. Sicherlich verstehst Du, dass er nicht in Geld eingetauscht werden kann.

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Payment on site
Your payment only takes place during the check-in at the reception. At prizeotel, you can pay with debit card, VISA, master card or American Express. However, a debit card cannot be used to guarantee your booking. In this case, a credit card will be necessary.
In case of an assumption of costs it's important to note that we can only accept this based on the disclosure of a company credit card, from which we can deduct the corresponding sum. An invoice with a subsequent bank transfer is not possible. Upon your arrival, the indicated card will be charged and you will receive the invoice directly via e-mail.

During the online-booking
You can also directly pay your room online during the booking. Then you can choose between credit card - we accept VISA, master card and American Express - as well as paypal. Please take note of the booking and cancelation policies.

Our fully air-conditioned design rooms are equipped with a 180 x 200 cm high-comfort bed, a 32" - 42" flat screen TV, a desk, a wardrobe, a musicLamp, HDMI port (not valid for all locations), USB port (not valid for all locations) and free high-speed wifi.

Unfortunately we cannot offer additional, baby or twin beds, but kids up to the age of 12 years are welcome to sleep in bed with their parents. A maximum of two adults can occupy a room with a child of under 12 years (Sprungmarken Eintrag Kinder)

In our bathrooms, you can expect a design shower with a XL shower head for a rainforest feeling, a bathroom mirror, luxurious towels, a hairdryer, a cosmetic mirror, underfloor heating (not valid for all locations), shower gel and soap. Let's face it, that's simply unbeatable, right?

It goes without saying that every prizeotel has wheelchair-accessible rooms. Just give us a quick call so we can make sure that we will have an appropriate room for you available on the day of your arrival. Our public areas are also easily accessible with a wheelchair. In addition, there's an appropriate public toilet in the hotel.

Although we don't have a minibar in the design rooms, we offer a rich variety of drinks and snacks in the lobby lounge. We passed on telephones in the rooms, but in return you have free high-speed wifi.

You can expect a huge range of snacks and drinks in our lobby lounge. You like beer? Then try out our regional brands.