Our Hotel Reviews

Vote average since 14. February 2009

4.42

Current votes since 14. February 2009

15538

Our reviews

96%
5/5
, 07. July 2019, prizeotel Bremen-City
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Personale reception gentile e competente.
Stanze pulite.
Posizione ottima.
prizeotel comment
Dear Antonella,

Thanks so much for your excellent feedback and for your visit here in Bremen!
We are very happy that you enjoyed your stay with us and are looking forward to seeing you again!
By the way: We also have really nice hotels in Hannover and Hamburg... ;o)

Have a lovely evening!
Kind regards, Your team prizeotel
4/5
, 07. July 2019, prizeotel Hamburg-St. Pauli
„Wolfsburg t”
atmosphere
location
rooms
cleanliness
no votebreakfast
team
Prizeotel ist für mich:
Leider kein Austoben auf der Reeperbahn, sondern nur eine Übernachtung für einen Krankenhausbesuch.
prizeotel comment
Hallo liebe Tanja!

Wir hoffen, Du hattest einen angenehmen Aufenthalt bei uns und vielleicht holst Du ja bei Gelegenheit noch den Reeperbahn-Bummel nach?
Wir würden uns sehr freuen, Dich mal wieder begrüßen zu dürfen..und wenn Hannover oder Bremen mal Dein Ziel sein sollte, denk bitte auch an uns 😉

Liebe Grüße aus Hamburg und einen schönen Abend für Dich,
Dein Team prizeotel
5/5
, 07. July 2019, prizeotel Hamburg-St. Pauli
„Auszeit”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Tolles cityhotel
prizeotel comment
Vielen Dank, liebe Petra!

Das ist ja klasse, dass Du eine richtig tolle (Aus-)Zeit bei uns hattest! Super!
Das freut uns sehr und wir freuen uns natürlich schon auf ein Wiedersehen mit Dir in der bekanntlich schönsten Stadt der Welt! 😉
Gerne sind wir aber natürlich auch in unseren kunterbunten Hotels in Hannover und Bremen für Dich da!

Einen wundervollen & sonnigen Abend für Dich,
Dein Team prizeotel
4/5
, 07. July 2019, prizeotel Hannover-City
„Hotel”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Ein Hotel
prizeotel comment
Hallo lieber Lars!

Wir freuen uns sehr, dass Du einen angenehmen Aufenthalt bei uns hattest!
Kommst Du denn mal wieder vorbei? Das wäre toll! Wir sagen "DANKE" für Deinen Besuch und Deine freundliche Rückmeldung!

Wir wünschen Dir einen schönen & sonnigen Tag und schicken fröhliche Grüße aus Hannover,
Dein Team prizeotel

P.S.: Solltest Du auch mal ein gutes Hotel in Hamburg oder Bremen brauchen, sind wir auch dort gerne für Dich da! ;o)
3/5
, 07. July 2019, prizeotel Hamburg-St. Pauli
„I felt like the hotel was all the time trying to take some money from me”
atmosphere
location
rooms
cleanliness
no votebreakfast
no voteteam
Prizeotel ist für mich:
The room is nice and comfortable. It’s clean.
I paid for your hotel the same price that I could’ve paid for a Sofitel, but the service I got from you was a lot less.

First of all, in the reception the attendant told me that I had to pay 10 more euros to get the room before 3pm. It was 2:20pm, the room is ready, clean and empty. Why charge extra 10 EUR? Makes no sense. It’s very different from a late checkout. Very different from a hostel were other people are in the room. Makes no sense.

The breakfast she offered me for 11 EUR and we weren’t sure, we said no and that we would decide next morning. We checked out around 9am and we went downstairs and checked out the breakfast and said we would stay. But overnight the breakfast became 5 EUR more expensive per person.

It’s not a huge amount of money per person, but honestly, it’s a bad culture.

There was not even soap in the bathroom.

Thank you very much for letting us leave our 2kg backpack in the storage for free. We were surprised with the courtesy.

Anyways, the staff was nice.
Best, Ariela
prizeotel comment
Hi Ariela,

we're very sorry to hear you weren't happy with us.
We would like to briefly explain the reason for our Early Check In fee:

Our housekeeping team often has to clean a lot of rooms within a few hours, depending on how many guests check in and check out.
In order to be able to offer the service that our guests can check in earlier than 3 p.m., we had to expand our housekeeping team. These are additional costs that we mostly cover through the fee.
However, every guest is free to leave his luggage with us and go exploring the city. The former is of course free of charge.

We ask for your understanding, now that you know the reason.

We would also like to explain the reason for the higher price for our breakfast when booking in the morning:

If you book your breakfast at least the evening before, it costs 11 Euro. Spontaneously in the morning we charge 5 Euro more for the following reason: We want to avoid wasting food as much as possible. So the more we know the evening before how many of our guests will have breakfast the next morning, the better we can plan. We hope for your understanding, now that you know this reason.

Actually, our team members should explain all this to you on site. It looks like they didn't do that. So we will talk to them again.
A good and clear communication is very important for us as well as in many other areas where people meet.

We hope our answer was helpful for you and would be very happy to see you again.

Have a lovely day & thanks for your visit and feedback!

Best
your team prizeotel