prizeotel
The Economy-Design Hotel

Vote average since 14. August 2017

4.42

Current votes since 14. August 2017

2933

Our reviews

93%
5/5
, 26. July 2018, prizeotel Hamburg-City
„Perfektes Hotel”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
für den Stadtaufenthalt. Schöne, gut eingerichtete Zimmer, gutes Frühstückbuffet, gute Lage
prizeotel comment
Hallo Jürg!

DANKE für Deinen Besuch und Deine freundliche Rückmeldung! Freut uns riesig, dass es Dir so gut bei uns gefallen hat.

Wäre cool, Dich mal wieder bei uns zu sehen - in Hamburg, Bremen oder Hannover :-)

Wir wünschen Dir einen tollen Tag und schicken sonnige Grüße aus Hamburg! Komm gut ins Wochenende später.

Dein Team prizeotel
2/5
, 26. July 2018, prizeotel Hamburg-City
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Not god, 10 euros cost for early check in, why ? You have rooms available.
prizeotel comment
Dear Guest,

thank you again for your visit and your review..
Our rooms are a rental item, like for example a rental car also. You rent it for a pre-defined period of time. With us this is from 3 pm on the day of arrival until 11 am on the day of departure. If you want to check out later or check in earlier, the rental period will be extended. That's why we charge a fee.
We hope for your understanding, now that you know the reason.

Have a good day!

Best regards from Hamburg,
Your Team prizeotel

Translated with www.DeepL.com/Translator

4/5
, 26. July 2018, prizeotel Hamburg-City
„Gutes, schickes, stadtnahes Designhotel”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Freiheit, Design, Einfachheit, Citytrip, St. Pauli, Hamburch
prizeotel comment
Hey Florian, DANKE für Deine fantastische Bewertung!! :-)

Wir freuen uns wirklich sehr darüber, dass es Dir bei uns so wunderbar gefallen hat und fiebern schon jetzt Deinem nächsten Besuch entgegen.
Apropos, Neuigkeiten-Alarm!!! In Hamburg haben wir Zuwachs bekommen - seit Kurzem gibt es uns auch auf St. Pauli.

Und falls Du uns auch mal in Hannover oder Bremen brauchst, sag Bescheid.

Wir wünschen Dir einen super Tag und schicken fröhliche Grüße aus Hamburg,
Dein Team prizeotel


5/5
, 26. July 2018, prizeotel Hamburg-City
„Super, stylisch, sauber...”
atmosphere
location
rooms
cleanliness
breakfast
team
Prizeotel ist für mich:
Eine tolle neue Erfahrung. Stylisches Hotel, das einem was anderes bietet. Das Team war stets freundlich und gut drauf und wir haben uns rundum wohlgefühlt. Kommen gern wieder ☺️
prizeotel comment
wie schön, dass es Euch bei uns gefallen hat und Ihr Euch bei uns wohlgefühlt habt. Das freut uns wirklich zu hören.

Noch mehr freut uns Eure Ankündigung wiederkommen zu wollen :-)
Schaut Euch auch gerne unser brandneues Hotel auf St. Pauli an - vielleicht haut Euch die Location noch mehr vom Hocker!
Gerne sind wir auch in Hannover, Bremen für Euch da.

Last but not least: Danke für Dein Feedback, Alen!

Wir wünschen Dir einen tollen Tag und schicken fröhliche Grüße aus der bekanntlich schönsten Stadt der Welt,

Dein Team prizeotel
3/5
, 26. July 2018, prizeotel Hamburg-City
„Unfortunately disappointing”
atmosphere
location
rooms
cleanliness
no votebreakfast
team
Prizeotel ist für mich:
Pros: late check-out possible, floor heating in the bathroom (for us was not working but if it does it is a nice thing). Cons: checking in was extremely confusing, I was not sure whether the man was just hanging out there or was a part of the hotel crew since he dressed very casually. The worst was that hotel worker came into our room without knocking (!!!) because he forgot check, which guests are out and which still in- UNACCEPTABLE. Disgusting,used and dirty plastic cup for teeth brushing was not exchanged even though we placed it on a very visible spot, after cleaning it was still there. Our remote was broken, due to the fact that the telephone line was switched off, you must go down to the reception and complain. That was fixed, however as the staff member said- hotel prefers personal contact with guests to fulfill better their expectations- whereas for me it was unnecessary hassle.
prizeotel comment
Hi Aleksandra!

We hope you are well and you had a nice time in Hamburg - even though your stay with us was unfortunately not as it should be. That's very unfortunate. Please believe us that our colleague, who came into your room by mistake, is very sorry. That was really unbelievably uncomfortable for him as well as for you. And you're absolutely right when you say this can't happen. We very much apologize!!

We have already informed our whole team about your situation to make sure that this will not happen again. At this point we would like to thank you again for your visit and your feedback.

Have a lovely day!

Kind regards, your team prizeotel